FAQs

We're here to make your outfit more glamorous and to tell a story that is personal to you. We're also here to make your online shopping a little easier. Welcome to the J.Bubs FAQs. We have provided answers to the most popular questions from our customers below. Please take some time to read our FAQs.

Sizing & Fit

  • Contact our Customer Services team using the contact form below for any questions about sizing or fit for our products.
  • Please send us your measurements and your usual size.
  • Our Customer Services team will get back to you within 48 hours.

Payments

  • We accept PayPal, Mastercard, Visa, American Express, Apple Pay and Google Pay.
  • If you're using PayPal, please ensure you have sufficient funds in your account to avoid delays or cancellations to your order.
  • If you have a problem making a payment on our website, then please contact our Customer Services team immediately using the contact form below.

Shipping

  • You can find and read our Shipping Policy by clicking here.
  • We provide Standard Shipping, Economy Express Shipping, and Priority Express Shipping options.
  • Under normal circumstances, we require 1-3 working days to fulfil an order, 5-10 working days for Standard Shipping, 3-5 working days for Economy Express Shipping, or 1-3 working days for Priority Express Shipping (guidelines provided by our delivery partners).
  • Please note that delivery times may be longer or shorter than thos stated above. On the rare occasions when delivery delays occur, we kindly ask for your patience and understanding, as delivery delays are out of our control. Rest assured, we will do everything we can to ensure your order is delivered to you.
  • You will be sent an order confirmation email once you've placed your order and a parcel tracking email when your order has been dispatched.
  • We ship from Hong Kong and the delivery times stated above reflect this fact.
  • If you have any questions regarding your order, then please get in touch with our Customer Services team, using the contact form below or email us at hello@jbubs.com, and we will get back to you as soon as possible.

Order Changes

  • If you need a change of shipping address, a change of a product's size or color, or to add or remove a product from your order, then please contact our Customer Services team within 24 hours of placing your order,  using the contact form below or email us at hello@jbubs.com.
  • The sooner you contact us, the less chance there will be a delay to your order.
  • Requests made after the 24-hour window cannot be processed.

Order Cancellations

  • Orders can only be cancelled within 24 hours of your order being placed. Please contact our Customer Services team within 24 hours of placing your order, using the contact form below or email us at hello@jbubs.com.
  • Requests made after the 24-hour window cannot be processed. You may return your order once you have received it (see below).

Returns

  • We accept returns for eligible items within 30 days from the date you received your parcel.
  • You can find and read our Returns Policy by clicking here.
  • If you still have a question about returns or your order, then please get in touch with our Customer Services team, using the contact form below or email us at hello@jbubs.com, and we will get back to you as soon as possible.

Refunds

  • We either refund to your original payment method or by store credit under our Returns Policy.
  • You can find and read our Returns Policy by clicking here.
  • For returns from orders qualifying for free delivery, the refund will be less the original shipping fee that would have been charged if your order did not qualify for free delivery - if your order less the returned items does not qualify for free delivery.
  • If you still have a question about refunds for your order, then please get in touch with our Customer Services team and they will get back to you as soon as possible.

Other Inquiries

  • For all other inquiries, please contact our customer services team using the contact form below and they will aim to get back to you within 48 hours.