FAQs

We're here to make your outfit more glamorous and to tell a story that is personal to you. We're also here to make your online shopping a little easier. Welcome to the J.Bubs FAQs. We have provided answers to the most popular questions from our customers below. Please take some time to read our FAQs.

Sizing & Fit

  • Contact our customer services team using the contact form below for any questions about sizing or fit for our products.
  • Please send us your measurements and your usual size.
  • Our customer services team will get back to you within 48 hours.

Payments

  • We accept PayPal, Mastercard, Visa, American Express, Apple Pay and Google Pay.
  • If you're using PayPal, please ensure you have sufficient funds in your account to avoid delays or cancellations to your order.
  • If you have a problem making a payment on our website, then please contact our customer services team immediately using the contact form below.

Shipping

  • You can read our latest shipping policy by clicking here.
  • We provide standard and express shipping options.
  • Generally, we need 1-5 working days for dispatch, and our carriers require 4-8 working days for standard delivery or 2-4 working days for express delivery.
  • You will be sent an order confirmation email once you've placed your order and a parcel tracking email when your order has been dispatched.
  • If you have a question regarding your order, then please get in touch with our Customer Services team using the contact form below and they will get back to you as soon as possible.

Returns

  • You can read our latest return policy by clicking here.
  • We accept returns on eligible items within 30 days from the date you received your parcel.
  • If you still have a question about returns or your order, then please get in touch with our customer services team, using the contact form below, and they will get back to you within 48 hours. 

Order Changes

  • If you need a change of shipping address, a change of a product's size or color, or to add or remove a product from your order, then please contact our customer services team within 24 hours of placing your order.
  • The sooner you contact us, the less chance there will be a delay to your order.
  • Requests made after the 24-hour window cannot be processed.

Other Inquiries

  • For all other inquiries, please contact our customer services team using the contact form below and they will aim to get back to you within 48 hours.