Our Shipping Policy

SHIPPING UPDATE

We are business as usual but please note that we are currently experiencing a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. You will receive a shipping confirmation email, with the tracking information, once your order has been dispatched.

We are offering Express Shipping only, for countries where delivery services have been severely impacted by COVID-19. This is to ensure that our customers' orders will be delivered in a safe and timely manner. Express Shipping is FREE for orders at or over $75.

OUR SHIPPING POLICY

We partner with the fastest and most reliable couriers to deliver your parcels. For Standard Shipping, our parcels are normally delivered within 2-3 weeks (sometimes faster). For Express Shipping, our parcels are normally delivered within 1-2 weeks (again, sometimes faster). Please note that these delivery times will be longer under exceptional circumstances and shipping times will fluctuate.

Standard Shipping

Is currently unavailable due to the COVID-19 situation.

Express Shipping

Orders are dispatched within 1-3 working days and delivery times are normally up to 4 working days, unless there are exceptional circumstances.

  • For our customers in the US and Canada, Express Shipping is FREE for orders of $75 or more, otherwise $19.99.
  • For all other customers, Express Shipping is FREE for orders of $100 or more, otherwise $24.99.

Please note that Express Shipping does not include import fees or duties levied by destination countries' customs or border control agencies. Import fees and duties are payable by the recipient before the parcel can be delivered. There are no import fees or duties payable for US customers. We also provide a 15% discount code: 'CAN15' for our Canadian customers to cover the cost of import fees and duties (which cannot be used in conjunction with other discount codes). Please contact us if you're unable to use the 15% discount code and we'll get it sorted our for you.

We ship from Hong Kong and the delivery times stated above are guidelines only, as provided by our delivery partners.

Please contact our Customer Services team if you have any questions or concerns about your order delivery.