All orders will be processed in the order they are received. You will receive a shipping confirmation email, with the tracking information, once your order has been dispatched.
Due to a substantial reduction in flight frequencies and cancellations by international airlines, there may be delays in the shipment and delivery of your parcel. We will do our best to keep you updated on shipments.
We ship from Hong Kong. The delivery times and shipping costs to the US are shown below. Please note that the delivery times may change due to unforeseen circumstances affecting our couriers.
Standard Shipping - Delivery time is estimated to be 10-15 working days. Standard Shipping costs $9.99 but is free for orders over $100.
Express Shipping - Delivery time is estimated to be 3-5 working days. Express Shipping costs $29.99 but is free for orders over $150.
On average, we require 1-5 working days to fulfil your order. We will do everything in our power to get your order to you as soon as possible.
If one of your items was purchased on back-order, we will ship your order once all the items become available.
IMPORT FEES, DUTIES & TAXES
There are no import fees, duties or taxes payable for our US customers.
For other countries, our shipping fees do not cover import fees, duties or taxes levied by customs and/or border control agencies, and are payable by the recipient before the parcel can be delivered.
TRACKING YOUR PARCEL
You will receive a shipping confirmation email, once we have dispatched your order, which will include your parcel's tracking number and a link to track your parcel. Please note that it may take 1-3 working days for the tracking information to show or update. If you can't track your parcel after 48 hours, then please contact us at email@example.com. On rare occasions, the tracking information may not update but you will still receive your order.
It is your responsibility to provide the correct shipping details for your order. If an incorrect address and/or contact details are provided, you may contact us within 24 hours of placing your order to change them.
If you fail to provide the correct shipping details, and your order is dispatched, it is likely your parcel will be returned to us. If this happens, please allow sufficient time for the parcel to arrive at our workshop and we will arrange for another delivery to your correct address (additional shipping charges apply).
DELIVERED NOT RECEIVED
All of our parcels are dispatched with tracking. In addition, Express Shipping requires a signature on delivery. In any case, if a parcel is confirmed as delivered but you have not received it, please contact the relevant courier, quote your tracking number and inform them of the situation. At the same time, please let us know by emailing firstname.lastname@example.org and we will liaise with the courier to locate your parcel. Please note that J.Bubs is not responsible for parcels that are delivered but not received.
If you have lost parcels or had them stolen in the past, we strongly recommend having your parcel delivered to an alternative address, such as a work address, to ensure that you receive it securely.
CONTACTING THE COURIER
Please make sure you have your parcel's tracking number to hand before calling the relevant courier:
- USPS : 1-800-ASK-USPS / 1-800-275-8777
- UPS : 1-800-PICK-UPS / 1-800-742-5877
We do not offer return shipping labels. Customers are responsible for the cost of return shipping if a return is requested. Please refer to our Return Policy for further information.
Please contact our Customer Services team at email@example.com.